Analyzing meaning: An introduction to semantics and pragmatics Open Textbook Library Cdiscount, an online retailer of goods and services, uses semantic analysis to analyze and understand online customer reviews. When a user purchases an item on the ecommerce site, they can potentially give post-purchase feedback for their activity. This allows Cdiscount to focus on improving…

6 steps to a creative chatbot name + bot name ideas Haven’t heard about customer self-service in the insurance industry? Scientific research has proven that a name somehow has an impact on the characteristic of a human, and invisibly, a name can form certain expectations in the hearer’s mind. A good bot name can also…

Zendesk vs Intercom: Which One Is Right for You? Picking customer service software to run your business is not a decision you make lightly. Zendesk has a broad range of security and compliance features to protect customer data privacy, such as SSO (single sign-on) and native content redaction for sensitive data. This organization is important…

Understanding Custom LLM Models: A 2024 Guide Here, we delve into several key techniques for customizing LLMs, highlighting their relevance and application in enhancing model performance for specialized tasks. This iterative process of customizing LLMs highlights the intricate balance between machine learning expertise, domain-specific knowledge, and ongoing engagement with the model’s outputs. It’s a journey…

Zendesk vs Intercom: Which is better? Initially, the platform was designed to help businesses communicate with their customers through targeted messaging. However, over the years, Intercom has evolved into a complete customer communication platform with features like live chat, email marketing, and customer support. Zendesk’s ‘Explore’ feature offers robust reporting capabilities, providing insights into various…

GPT-5 might arrive this summer as a materially better update to ChatGPT But the recent boom in ChatGPT’s popularity has led to speculations linking GPT-5 to AGI. For context, OpenAI announced the GPT-4 language model after just a few months of ChatGPT’s release in late 2022. GPT-4 was the most significant updates to the chatbot as…